Estudio de caso: TruView facilita la resolución de problemas de tensión y ambigüedad para la Salud de servicios públicos federales de Bélgica (Belgian Federal Public Service Health) | enterprise.netscout.com

Estudio de caso: TruView facilita la resolución de problemas de tensión y ambigüedad para la Salud de servicios públicos federales de Bélgica (Belgian Federal Public Service Health)

 
 
 
Al instante:

Cliente:

Federal Public Service of Health, Food Chain Safety, and Environment (FPS Health)

 

Sector:

Public Health Services

 

Ubicación:

Bruselas, Bélgica

 
 

Reto:

Federal Public Service of Health, Food Chain Safety, and Environment (FPS Health) es un servicio público federal de Bélgica que se esfuerza por desarrollar una política transparente, basada en la ciencia para apoyar la salud de todos los ciudadanos belgas, mientras que proporciona una cadena alimentaria segura y mejor ambiente en todo el país. FPS Health desarrolla sus aplicaciones internamente para mejor abordar la misión específica de la organización y las necesidades operacionales. Sin embargo, los problemas de rendimiento inevitablemente surgirán. Estas cuestiones, sin importar lo pequeñas que sean, fueron difíciles de solucionar porque las aplicaciones empresariales más importantes suelen consistir en varias fuentes de datos integradas.

 

 

Resultado:

FPS Health eligió TruView™ para resolver sus desafíos de TI y resolver la ambigüedad asociada a llamadas de asistencia técnica. Mientras TruView procesa el análisis de rendimiento de la red, correlaciona los resultados con el tiempo, lo que ayuda a los equipos multifuncionales, como a los equipos de desarrollo de ingeniería y aplicaciones de redes, a trabajar de forma más colaborativa y resolver los problemas más rápido que antes sin culpar a los demás como se suele hacer.

 

Producto:

TruView™ from NETSCOUT

"It was very important that we find a solution that allowed us to visualize the network and measure its latency as we had no means to do that before. With TruView, the effort is centralized with a dashboard that tells us whether the problem is database, application, or network related so we can assign accountability and get to a solution faster." – Nico Verlinden, Attaché Networking and Communication at FPS Health


Introducción

Federal Public Service of Health, Food Chain Safety, and Environment (FPS Health) es un servicio público federal de Bélgica que se esfuerza por desarrollar una política transparente, basada en la ciencia para apoyar la salud de todos los ciudadanos belgas, mientras que proporciona una cadena alimentaria segura y mejor ambiente en todo el país.

FPS Health consists of several internal management organizations, along with four vertical organizations (Health Care Facilities Organization; Primary Health Care and Crisis Management; Animals, Plants, and Foodstuffs; and Environment) and three scientific organizations (Center for Veterinary and Agrochemical Research, Scientific Institute of Public Health, and Superior Health Council). These organizations employ approximately 1.350 people, with the majority located at its central operations in Brussels and a smaller group spread across 13 regional operation centers.
 

Desafíos

FPS Health desarrolla sus aplicaciones internamente para mejor abordar la misión específica de la organización y las necesidades operacionales. For example, it developed a patient-tracking and management application to help doctors report on the country's overarching health status. The data housed within these applications are critical to Belgian healthcare officials, as evidenced by the spike in incoming technical support calls immediately after any network, application, or database outage.

"It’s amazing how fast the calls come in whenever there is a network or application problem," said Nico Verlinden, Attaché Networking and Communication at FPS Health. "Everyone wants to know why the data are not available and how long it will take to restore access. Since these are often high-ranking officials, we need to provide an answer and a solution – but, we don’t always know what that answer is."

Application and network issues would inevitably arise within the FPS Health infrastructure. These issues, no matter how minor, were hard to troubleshoot since each application integrates with multiple data sources.

“It did not take long for tensions to rise amongst the FPS Health IT team, with separate teams dedicated to the network, application, and database environments,” said Verlinden. “Finger pointing became the norm for most troubleshooting efforts.”
 

Solución

FPS Health evaluated multiple network monitoring solutions to improve network and application troubleshooting efforts and ease the tension between teams. After working closely with Belgacom Group, the region’s largest telecom and communications integrator, TruView™ from NETSCOUT was selected and deployed.

TruView is a unified application and network performance monitoring and troubleshooting appliance that leverages key data sets to present performance analytics through a single reporting interface. This interface was a deciding factor for FPS Health because of its visual depiction of performance issues, highlighting when and where problems occurred.

"The ability to see across our network and monitor each node along with all applications and databases is of great benefit,” said Verlinden. “It helps us immediately identify the problem’s root cause so we can bring in the appropriate service team to solve the issue. There is no chance for finger pointing or tension, thanks to the TruView solution."

As TruView processes network performance analytics, it time-correlates the results, which helps cross-functional IT teams—such as network engineering and application development teams—work more collaboratively and solve problems faster than before.
 


Resultados

FPS Health deployed TruView with help from Belgacom, and the team eliminated finger pointing within the FPS Health IT department. What’s more, the solution also resolved the ambiguity associated with technical support calls. Verlinden and the network team can now reassure high-ranking officials that the problem has been isolated and a repair is imminent.

"TruView has forever changed the way we monitor and troubleshoot network and performance issues," said Verlinden. "Deployment was rather simple, but did require quite a bit of time to configure since our applications are so complex. But once we got it up and running, the results were almost immediate."

Before TruView, the team had to monitor individual network, application, and database environments to identify which specific system was the root cause of performance issues. The associated team would then have to troubleshoot the issue further to find a solution.

"It was very important that we find a solution that allowed us to visualize the network and measure its latency as we had no means to do that before,” said Verlinden. “With TruView, the effort is centralized with a dashboard that tells us whether the problem is database, application, or network related so we can assign accountability and get to a solution faster."

TruView monitors more than the FPS Health internal network and applications. The solution provides ongoing monitoring for external and third-party applications as well. TruView can easily pinpoint problems, letting FPS Health know if the issue lies internally or with the external application provider.

For example, FPS Health used TruView to troubleshoot a third-party application that was performing slowly over its VPN connection. The application used specific protocols for querying data from multiple sources. TruView was used to review all data transactions – one after another. In each transaction, data took no more than 30 milliseconds to process. Some of the files, however, exceeded 15 MB in size. These larger data calls required several minutes to process over the VPN. Because FPS Health could isolate the specific data call culprits, the system could be optimized to solve the issue quickly and effectively.

"TruView came through, just as planned," said Verlinden. "It’s a clean interface with a lot of customization and functionality possibilities. We are still finding new ways to improve our operations with TruView from NETSCOUT."


 
 
 
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