Case Study: AirMagnet WiFi Analyzer Provides Troubleshooting Solution, Accurate Reporting and Increased Clients for Network Consulting Firm
At a Glance:
Trusted Network Solutions
Information Systems Management, VAR
Salt Lake City, Utah
Trusted Network Solutions is a network and services consulting firm in Salt Lake City, Utah, servicing hundreds of clients in a variety of fields including government, healthcare, education and small business. Their clients’ productivity is highly dependent on well functioning networking systems that address a widely varying spectrum of wireless needs. With a small team and several largescale customers, Trusted Network Solutions needed an accurate, time-efficient way to diagnose issues, suggest solutions and gain new clientele.
NETSCOUT's AirMagnet WiFi Analyzer Pro
NETSCOUT’s AirMagnet WiFi Analyzer allowed Trusted Network Solutions’ team of engineers to quickly survey customer environments, identify any issues or rogue connectivity threats, and then devise a plan to either repair the broken parts of current systems, or analyze a better solution. Because of the instant reporting system, technicians were able to assess the environment in real time, with the client if needed. The more detailed reports and easy-to-understand data was useful in justifying new solution costs to hesitant customers.
“The AirMagnet WiFi Analyzer has streamlined our evaluation, reporting and sales process. We’re no longer relying on antiquated methods of getting our clients the information they need. NETSCOUT has developed a product that proves its worth on a day-to-day basis.”
– Dustin Baker, Senior Systems Engineer, Trusted Network Solutions
Trusted Network Solutions is a network and services consulting firm in Salt Lake City, Utah, servicing hundreds of clients in a variety of fields including government, healthcare, education and small business. Their client base spans Utah, Idaho and Wyoming, making time efficiency, engineer availability and issue resolution matters of key importance.
Their clients’ productivity is highly dependent on well functioning networking systems that address a widely varying spectrum of wireless needs. With a small team and several large-scale customers, Trusted Network Solutions needed an accurate, effective way to diagnose issues, suggest solutions and gain new clientele.
With clients spread across several states, technician time and proximity was a challenge for Trusted Network Solutions. Their previous system of analyzing wireless issues required a significant time investment and was still a hypothetical “shot in the dark” at pinpointing real problems, typically resulting in several rounds of solution implementation and re-testing.
“Our technicians are the most valuable assets our business has, so with our team strung across a large area, it was hard to determine how long developing a solution would take. Scheduling was difficult,” said Dustin Baker, Trusted Network Solutions’ Senior Systems Engineer. “We have hundreds of customers spanning a number of different verticals, so we really needed a simple solution that could address network issues for everyone from major hospitals to the shop down the street.”
In addition, justifying an expensive network upgrade or new network solution was sometimes difficult for the Trusted Network team. The complex WLAN environments and intricacies of a high-functioning network were hard to explain to customers.
“Many business owners don’t understand the process associated with making a wireless network function, and with our old procedures there was a possibility it could take several swings to get the solution right,” added Baker. “The resulting cost and uncertain resolution was a barrier to entry for many businesses on the smaller end of the spectrum. We needed a reporting system that would clearly explain the current faults and explain why the solution was needed.“
Trusted Network Solutions picked NETSCOUT’ AirMagnet WiFi Analyzer Pro to help negate some of the issues they were experiencing with their old tool set. By using the WiFi Analyzer, Trusted Network Solutions was able to quickly evaluate existing networks, find faults in the system or identify encroaching threats that were reducing signal strength.
“The AirMagnet WiFi Analyzer has streamlined our evaluation, reporting and sales process. We’re no longer relying on antiquated methods of getting our clients the information they need. NETSCOUT has developed a product that proves its worth on a day-to-day basis,” said Baker.
The AirMagnet WiFi Analyzer has now streamlined the booking process and saved hours of time per day that were previously spent troubleshooting using less effective methods. As a result, technicians are able to recommend solutions and visit more customers during the day, which has increased the client satisfaction rate and allowed them to add additional accounts.
“Using the AirMagnet WiFi Analyzer tool, our technicians were able to quickly see signal degradation and identify any potential network threats with one pass of the environment. The tools we used before didn’t have the same expansive view of what was going on and couldn’t show us key details, like why an access point is switching from one channel to another,” said Baker. “It used to take us a lot of time to determine the actual issue before we could even being to develop a solution to present to the client. Now the work is done almost effortlessly.”
From a business standpoint, using the AirMagnet WiFi Analyzer allowed Trusted Network Solutions team of technicians to gain immediate credibility by producing reports that highlighted the key network issues in a user-friendly format.
“One key advantage of the WiFi Analyzer is the reporting functionality. I can walk into a customer’s environment and develop an accurate, comprehensive report that they can understand,” added Baker. “It allows me to demonstrate why the upgrades or changes are needed and gives clients the opportunity to see the weaknesses for themselves. It’s much easier for the business owner to justify the spend if they can see the data in front of them. The AirMagnet WiFi Analyzer is a top-of-the-market tool, and one that I wouldn’t want to do my job without.”